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Welcome to The Intermediary Cooperative (TIC)

 

TIC is an innovative, not-for-profit social enterprise offering high quality HMCTS Appointed Intermediary services across England and Wales. Built on core social values, we are passionate about ensuring fair access to justice whilst giving back to the communities in which we serve.
All of our Intermediaries are experienced communication professionals and come from a wide range of backgrounds including Speech and Language Therapy, Teaching, Social Work, Law, Psychology and Mental Health Nursing.
We match service users to intermediaries with the specialist skills required to fully support their communication needs. Our aim is to maintain consistency of Intermediary throughout each case for the benefit of the service user and the team working alongside them.
We pride ourselves on our high standards, specialist knowledge, and strong sense of community.
We are a HMCTS Managed and Approved Service Provider. All Intermediaries are paid according to the rates set by HMCTS.

 

Our Values

Integrity

Integrity

We have high ethical and professional standards. We build strong relationships, earning trust through our competence and reliability. We are dependable, authentic and work within the boundaries of our role. We have the courage to say and do the right thing.
Social Responsibility

Social Responsibility

We value diversity and uphold principles of equality and inclusion. Rooted in core social and ethical values, we support both our members and the wider community. We are dedicated to making a positive impact on society.
Person centred

Person centred

As Intermediaries, we view each person as an individual and tailor our services to meet their specific needs. Our person-centred approach extends beyond our work with our service users into the way we collaborate with each other as members of the cooperative.
Holistic

Holistic

We work holistically with service users, considering both internal and external factors that may pose barriers to communication and participation. Within the cooperative, we also strive to adopt a holistic model – empowering our members to create effective solutions that meet the needs of the whole organisation.
Excellence

Excellence

We are committed to pursuing excellence, both in the delivery of Intermediary services, and in our work as a social enterprise. As highly skilled communication specialists, we use our professional backgrounds to support communication for justice. We foster innovation, professional development, and the sharing of knowledge and best practice.

Services

Family Court

Family Court

We assist people with communication difficulties at all stages of the family court process.

Parole Board

Parole Board

We support vulnerable prisoners to participate in all aspects of Parole Board Hearings.

Criminal Court

Criminal Court

We assist defendants with communication difficulties to prepare for, and participate in, the trial.

Coroners' Court

Coroners' Court

We support people with communication difficulties to engage in Coroners' Court proceedings.

Suspect Interview

Suspect Interview

We help facilitate communication in suspect interviews.

Litigants in Person

Litigants in Person

We provide Intermediary support in court to people with communication difficulties who are not legally represented.

Tribunal

Tribunal

We support communication at all stages of tribunal hearings.

Civil Court

Civil Court

We support communication at all stages of civil court hearings.

Probation

Probation

We facilitate services users to effectively communicate in probation interviews.

Inquiries

Inquiries

We support people with communication difficulties to give evidence to a public inquiry.

Communication Assistance Pre Proceedings​

Communication Assistance Pre Proceedings​

We assist vulnerable people with communication difficulties to take part in conferences, assessments and courses related to their legal proceedings.

Registered Intermediary

Registered Intermediary

TIC can provide Intermediaries for vulnerable witnesses if the Witness Intermediary Team has been unable to find a match.

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