Welcome to The Intermediary Cooperative (TIC)
TIC is an innovative, not-for-profit social enterprise offering high quality HMCTS Appointed Intermediary services across England and Wales. Built on core social values, we are passionate about ensuring fair access to justice whilst giving back to the communities in which we serve.
All of our Intermediaries are experienced communication professionals and come from a wide range of backgrounds including Speech and Language Therapy, Teaching, Social Work, Law, Psychology and Mental Health Nursing.
We match service users to intermediaries with the specialist skills required to fully support their communication needs. Our aim is to maintain consistency of Intermediary throughout each case for the benefit of the service user and the team working alongside them.
We pride ourselves on our high standards, specialist knowledge, and strong sense of community.
We are a HMCTS Managed and Approved Service Provider. All Intermediaries are paid according to the rates set by HMCTS.
Our Values
Integrity
We have high ethical and professional standards. We build strong relationships, earning trust through our competence and reliability. We are dependable, authentic and work within the boundaries of our role. We have the courage to say and do the right thing.
Social Responsibility
We value diversity and uphold principles of equality and inclusion. Rooted in core social and ethical values, we support both our members and the wider community. We are dedicated to making a positive impact on society.
Person centred
As Intermediaries, we view each person as an individual and tailor our services to meet their specific needs. Our person-centred approach extends beyond our work with our service users into the way we collaborate with each other as members of the cooperative.
Holistic
We work holistically with service users, considering both internal and external factors that may pose barriers to communication and participation. Within the cooperative, we also strive to adopt a holistic model – empowering our members to create effective solutions that meet the needs of the whole organisation.
Excellence
We are committed to pursuing excellence, both in the delivery of Intermediary services, and in our work as a social enterprise. As highly skilled communication specialists, we use our professional backgrounds to support communication for justice. We foster innovation, professional development, and the sharing of knowledge and best practice.